Refund policy

Last updated: 27 August 2026

At NuVora, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:

Email: vashishtvarun123@gmail.com

Please include your order number and clear photos or videos showing the issue. We may ask for additional information to help us resolve the problem.

If the issue is confirmed, we may offer a replacement or refund, depending on the circumstances.

Change of mind

We accept returns for eligible unused and unopened products within 14 days of delivery, provided the product is in its original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns.

Before returning an item, please contact us first to receive return instructions. Do not send products back without contacting us.

Non-returnable items

We may not accept returns for products that have been used, damaged after delivery, or returned without their original packaging, where applicable.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or bank.

Original shipping charges may not be refundable for change-of-mind returns.